Month: September 2012

Can you handle the truth about social media hype?

Do you remember Jack Nicholson’s character in the 1992 movie, A Few Good Men, Colonel Jessep, delivering that powerful line “You can’t handle the truth”? Well, I suspect for some of you today’s post will carry a similar challenge as it relates to a hidden truth about success and social media.  That truth is brought…

View Post about Can you handle the truth about social media hype?

Connecting People to a Culture of Connection

In an interview recently, I was asked what is the biggest “small detail” business leaders overlook today.  How would you answer that question? For what it’s worth, here’s my response: “I think many business leaders fail to teach their staff that true success hinges on emotionally engaging and not merely satisfying customers.  Few leaders inspire their…

View Post about Connecting People to a Culture of Connection

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article