Month: September 2012

Can you handle the truth about social media hype?

Do you remember Jack Nicholson’s character in the 1992 movie, A Few Good Men, Colonel Jessep, delivering that powerful line “You can’t handle the truth”? Well, I suspect for some of you today’s post will carry a similar challenge as it relates to a hidden truth about success and social media.  That truth is brought…

Connecting People to a Culture of Connection

In an interview recently, I was asked what is the biggest “small detail” business leaders overlook today.  How would you answer that question? For what it’s worth, here’s my response: “I think many business leaders fail to teach their staff that true success hinges on emotionally engaging and not merely satisfying customers.  Few leaders inspire their…


The Starbucks Experience: Leadership Tips eBook
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How to Win Every Customer, Every Time, No Excuses! Article