Take a moment to view Dr. Michelli in these customer experience and employee empowerment speaking vignettes.

• Full Speaker's Demo
  

Speaking segments not included in the full speaker's demo:

Speaking segments included in the full speaker's demo:

• What does service have to do with customer spending? Watch as Dr. Joseph Michelli discusses this issue on CNBC.
  
  
• Watch as Dr. Joseph Michelli discusses "The Service Behind the Brand," on HRM.
  
  
• Watch as Dr. Joseph Michelli discusses "Lining Up 110 Percent," on HRM.