Month: April 2009

Famously Different

This has been a remarkable week for me, as I watched truly great people explore ways to help customer’s find what is unique about their brands.  I have been in brand summits and brainstorming sessions with two terrific groups Famous Dave’s Legendary Pit Bar-B-Que restaurants with corporate headquarters in Minnetonka Minnesota and PEMCO insurance based in the Northwest…


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article