Month: January 2011

It’s Time for Truth – Measure It/Reward It

It goes without saying (but I will say it anyway) what gets measured gets attention! What gets measured and rewarded gets done! I state this seemingly obvious truth because I continue to be brought into organizations that talk about customer centricity but that lack customer engagement metrics and in no way link rewards to performance…

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New opportunities for old and new customers

Meister Eckhart  once said “Be willing to be a beginner every single morning.” A new year is symbolic of new beginnings. Thank you for making 2010 the most professionally successful ever for The Michelli Experience! May all of us start each day this year with the same spirit of new beginnings that we ascribed to…

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FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article