Month: October 2012

Authenticity beats Trendy!

First a personal note… Please accept my apologies for not blogging more regularly.  Every waking hour  (that is not dedicated to consulting, speaking, or family) is being and will be spent writing my newest book about Starbucks.  I hope the smoke will clear to blog more regularly in early 2013. On to a quick blog…


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article