Month: December 2012

Get your Zappos Experience in time for Christmas!

Thank you for your patience with my less frequent blog posts. I have two bits of  good news and then on to this weeks blog… 1) the first draft of my upcoming Starbucks book is done (working title The Starbucks Connection) freeing me up to return to blogging soon 2) a couple of bloggers have…


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article