Month: April 2015

BE PERFECT or BE EXCELLENT: The Art of Getting Real

Sometimes we teach because we have something to share and other times we teach because we have something to learn.  This is one of those cases where I am exploring an issue for myself as much as I am addressing it for you. How do we balance all the demands necessary to serve the needs…

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article