Month: November 2015

Win a Starbucks and Zappos Prize Pack from The Michelli Experience

I have a new book about to be released about Mercedes-Benz USA titled Driven to Delight. Since we couldn’t afford to give away a Mercedes-Benz S-Class (sorry!) we created a gift pack with goodies from other brands about which I have written. As such, in celebration of Driven to Delight we are giving away a…


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article