Inspiring Growth: Not Demanding It [Infographic]

I have been on the road a lot lately, thanks to a combination of consulting, speaking, and the launch of my new book, The Airbnb Way. (Speaking of that book, we are sponsoring a 4 day, 3 night trip to San Francisco with a tour of Airbnb HQ. There is no purchase necessary so enter here and share the link with friends through Dec 16th*.)

I would love to speak with you about your process for inspiring customer experience growth in your teams. Simply reach out to me here.

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Learn more about The Airbnb Way Book Trip Giveway:

*NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. Open to legal residents of the 48 contiguous U.S. / D.C., age 21+. Void outside the 48 U.S./D.C. and where prohibited. Sweepstakes starts at 12:00:01 AM ET on 10/16/19; ends at 11:59:59 PM ET on 12/16/19. Total ARV of Grand Prize: $4,500. Odds of winning depend upon the number of eligible entries received. There is a limit of one entry per person. For full Official Rules, click here. Sponsor: The Michelli Experience. Airbnb is a prize provider only.