Inspiring Growth: Not Demanding It [Infographic]

I have been on the road a lot lately, thanks to a combination of consulting, speaking, and the launch of my new book, The Airbnb Way. (Speaking of that book, we are sponsoring a 4 day, 3 night trip to San Francisco with a tour of Airbnb HQ. There is no purchase necessary so enter here and share the link with friends through Dec 16th*.)

I would love to speak with you about your process for inspiring customer experience growth in your teams. Simply reach out to me here.


Learn more about The Airbnb Way Book Trip Giveway:

*NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. Open to legal residents of the 48 contiguous U.S. / D.C., age 21+. Void outside the 48 U.S./D.C. and where prohibited. Sweepstakes starts at 12:00:01 AM ET on 10/16/19; ends at 11:59:59 PM ET on 12/16/19. Total ARV of Grand Prize: $4,500. Odds of winning depend upon the number of eligible entries received. There is a limit of one entry per person. For full Official Rules, click here. Sponsor: The Michelli Experience. Airbnb is a prize provider only.

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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

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