I’m a fan of both business leaders and customers. However, of the two groups, it seems that customers are winning when it comes to embracing change.
As you look at your business’s ability to understand your customers and their journey with you, I welcome the opportunity to understand you and your needs: particularly, as you seek to offer your customers a personalized, efficient, and caring experience.
Let’s stay “smart” and keep up with our customers and the “smart” choices they are making on behalf of customer committed businesses. Simply reach out to me here and we’ll find a time to talk!
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
FREE RESOURCES
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
