In this week’s blog, I discussed about how to use the peak end theory to amaze customers. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content.
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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
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