Leaders often need a partner to help them educate and inspire their people to deliver memorable and profitable customer experiences.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging customer experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Our culture of customer service excellence is anchored to our mission, vision, and values.
We also share our insights through bestselling business books about companies with whom we have worked, such as The Ritz-Carlton Hotel Company, Starbucks, Mercedes-Benz, Airbnb, Zappos, and the Pike Place Fish Market.
Let us serve you!
Schedule your free 15-minute consultation with a member of The Michelli Experience team.
To serve those committed to serving well.
To transform business experiences.
Personalization, gratefulness, humility, optimism, and "otherness."
WAY WE SERVE STATEMENT
Our priority is you - our VIP (Valued, Inspired, and Powerful) client.
KEYNOTES & WORKSHOPS
Imagine being able to bring an expert in customer loyalty, client experience design, employee engagement, and leadership to your next event.
Further, imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored to engage the event participants.
Dr. Michelli has been helping event planners like you for more than 20 years. Joseph realizes his job is to not just share best practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but to help you succeed with all aspects of your event experience.
Joseph customizes each speaking engagement to meet your needs and assures value by conducting workshops, break-out sessions, and keynote speeches.
“The Michelli Experience was an incredible one from start to finish! Our people are still buzzing about Joseph's time with us. It is truly a rare combination of someone that has the subject matter expertise, the ability to articulate it in a meaningful & engaging way, and most importantly practices it in his own interactions with companies and clients. Thank you Joseph for having the heart of a servant leader and helping lift us up coming out of the pandemic!”
Managing Director of Membership & Educational Services, BPAA