Leaders often need a partner to help them educate and inspire their people to deliver memorable and profitable customer experiences.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Our culture of service excellence is anchored to our mission, vision, and values.
We also share our insights through bestselling business books about companies with whom we have worked such as The Ritz-Carlton Hotel Company, Starbucks, Mercedes-Benz, Zappos, and the Pike Place Fish Market.
Let us serve you!
Schedule your free 15-minute consultation with a member of The Michelli Experience team.
Past + Current Clients Include:
ABA-logo
fiat
Pandora-Logo
Edward-Jones-Logo
kaiser
Nespresso_logo
Saudi_Electric_Company
vw
godiva
OUR MISSION
To serve those committed to serving well.
OUR VISION
To transform business experiences.
OUR VALUES
Personalization, gratefulness, humility, optimism, and "otherness."
WAY WE SERVE STATEMENT
Treat people like beloved bosses whose lives we want to make successful, relaxed, and joyful.
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article
KEYNOTES & WORKSHOPS
Imagine being able to bring an expert in customer loyalty, client experience design, employee engagement, and leadership to your next event.
Further, imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored to engage the event participants.
Dr. Michelli has been helping event planners like you for more than 20 years. Joseph realizes his job is to not just share best-practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but to help you succeed with all aspects of your event experience.
Joseph customizes each speaking engagement to meet your needs and assures value by conducting workshops, break-out sessions, and keynote speeches.
LISTEN TO DR. MICHELLI'S PODCAST
Creating untold business and personal success. Dr. Joseph Michelli offers insights from great businesses with which he has worked.
GIVING BACK
The Michelli Experience is passionate about partnering with our clients and that passion extends to having a positive impact in the world beyond our work. After we complete projects, on behalf of a client, we make a charitable donation to FreeRice.com in the spirit of ending world hunger to honor our work together.
“Absolutely spot on. A true professional... fantastic accolades from the participants.”
AMERICAN EXPRESS