Leaders often need a partner to help them educate and inspire their people to deliver memorable and profitable customer experiences.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Our culture of service excellence is anchored to our mission, vision, and values.
We also share our insights through bestselling business books about companies with whom we have worked such as The Ritz-Carlton Hotel Company, Starbucks, Mercedes-Benz, Zappos, and the Pike Place Fish Market.
Let us serve you!
Schedule your free 15-minute consultation with a member of The Michelli Experience team.
To serve those committed to serving well.
To transform business experiences.
Personalization, gratefulness, humility, optimism, and "otherness."
WAY WE SERVE STATEMENT
Treat people like beloved bosses whose lives we want to make successful, relaxed, and joyful.
KEYNOTES & WORKSHOPS
Imagine being able to bring an expert in customer loyalty, client experience design, employee engagement and leadership to your next event.
Further, imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored to engage the event participants.
Dr. Michelli been helping event planners like you for more than 20 years. Joseph realizes his job is not to just share best-practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but also to help you be successful with all aspects of your event experience.
Joseph customizes each speaking engagement to meet your needs and assures value by conducting workshops and break-out sessions in addition to keynote speeches.
LISTEN TO DR. MICHELLI'S PODCAST
Creating untold business and personal success. Dr. Joseph Michelli offers insights from great businesses with which he has worked.
“Absolutely spot on. A true professional... fantastic accolades from the participants.”