Day: October 11, 2017

Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success

While in Las Vegas last week in the immediate aftermath of one America’s most horrific mass shootings, I was overcome by a myriad of emotions. Beyond obvious and deep sorrow, I was struck by confusion over the intentions of the perpetrator and heartened by the outpouring of genuine compassion and concern of locals and visitors…

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