Since 2010, Dr. Michelli has produced a weekly short podcast (usually 3 to 5 minutes long) titled Customer Experience University. This informative platform is filled with helpful tips on:
- Attracting talented team members
- Developing and engaging employees
- Leading a human-centric culture
- Balancing technology and human service delivery
- Elevating service skills
- Deploying experience design tools
- Effectively measuring the voice of the customer and the voice of the teammate
- Crafting a customer experience ecosystem
- Strengthening repeat business, and
- Driving referrals.
To listen to the podcast
Or wherever you get your podcasts!