Customer Experience University

Since 2010, Dr. Michelli has produced a weekly short podcast (usually 3 to 5 minutes long) titled Customer Experience University.  This informative platform  is filled with helpful tips on:

  • Attracting talented team members
  • Developing and engaging employees
  • Leading a human-centric culture
  • Balancing technology and human service delivery
  • Elevating service skills
  • Deploying experience design tools
  • Effectively measuring the voice of the customer and the voice of the teammate
  • Crafting a customer experience ecosystem
  • Strengthening repeat business, and
  • Driving referrals.

To listen to the podcast

Or wherever you get your podcasts!