Stronger Through Adversity | Follow the Terrain

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/_JFnRsa1EFA During my conversations with leaders, many referenced having no roadmap...

Stronger Through Adversity | Put Your Mask On First

Thank you for joining me for this series titled "Stronger Through Adversity." This series highlights key takeaways from my upcoming book of the same name. That book is based on conversations and work with more than 140 global leaders. This installment is titled "Put Your Mask On...

Stronger Through Adversity | Born from Conversation

Thank you for joining me for this new series titled "Stronger Through Adversity." This series provides tools to help you cope and lead in a COVID-19 and post-COVID-19 world. https://youtu.be/EC1DLHbk4aw When people find out I have written books (eleven of them now), they often say...

Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity

Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This is the final installment in this series. https://www.youtube.com/watch?v=qt6otsuWSvE In my last...

Make it Technology-Aided and Human-Powered: Map the Hybrid Journey

Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Map the Hybrid Journey." https://www.youtube.com/watch?v=UH-9NX8vTEw I now...

Make it Technology-Aided and Human-Powered: Compassion in Action

Thank you for joining me for the second installment in the series "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Compassion in Action." https://www.youtube.com/watch?v=OXoDjRoSZiw In...

Make it Technology-Aided and Human-Powered: Be Compassionate

Thank you for joining me for this new series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Be Compassionate." https://www.youtube.com/watch?v=F3ZtvEomalw People are in...

Better Than Normal | The Entrepreneurial New Days

This is the sixth and final installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/VNjSlmuavfo Have you ever wanted to have...

Better Than Normal | The Listening New Days

This is the fifth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/jYuAaBY-OlM For me, the "old normal" world of business...

Better Than Normal | The Empathic New Days

This is the fourth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/1MrhVUPdxVw Before I dive into this week's post, I’ll...

Better Than Normal | The Vulnerable New Days

This is the third installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/IQeC2oerXvM I love thinking I'm invincible - look at...

Better Than Normal | The Purposeful New Days

This is the second installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/mLqrWjIq_UY To be honest, I have been busier than...

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