The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints (Infographic)

In this week’s blog, I discussed about creating end-to-end customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey,...
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The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints

Some years ago, I read a Harvard Business Review article titled “The Truth About Customer Experience” by Alex Rawson, Ewan Duncan, and Conor Jones. My key takeaway from the article is that transactional touchpoints can distort a company’s true understanding of customer engagement. More importantly,...
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It’s Not Just Who You Know: Building Deeper Connections for Success (Infographic)

In this week’s blog, I discussed about elevating your business and building deep and lasting connections with key stakeholder groups. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please...
View Post about It’s Not Just Who You Know: Building Deeper Connections for Success (Infographic)

It’s Not Just Who You Know: Building Deeper Connections for Success

We've all heard the adage, “It’s not what you know, it’s who you know.” I believe this saying doesn’t tell the whole story. In today’s world, building meaningful relationships and understanding the people around you goes beyond superficial acquaintance. So, I’ve modified the phrase: “It’s...
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The Success of Your Business Depends on a Single Question: How Do You Respond? (Infographic)

In this week’s blog, I discussed about elevating your business to building team and customer trust. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to...
View Post about The Success of Your Business Depends on a Single Question: How Do You Respond? (Infographic)

The Success of Your Business Depends on a Single Question: How Do You Respond?

Through the years, I've made a simplistic observation about leaders of exceptional customer experience companies. They tend to view team members and customers much like philosopher Jean-Jacques Rousseau did when he noted, "People in their natural state are basically good." By contrast, less successful customer...
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Customer Experience (CX) Day – Celebrating the Power of Partnership (Infographic)

In this week’s blog, I discussed about forging strategic partnerships that serve others. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your...
View Post about Customer Experience (CX) Day – Celebrating the Power of Partnership (Infographic)

Customer Experience (CX) Day – Celebrating the Power of Partnership

About 18 months ago, Dr. Joseph Hopkins, President of Campbellsville University, contacted me to discuss elevating servant leadership and, more specifically, to explore how we might partner to develop service excellence curricula and programs. President Joseph Hopkins After some due diligence, I am glad I...
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Are you a Lovemark? The Journey to Becoming a Beloved Brand (infographic)

In this week’s blog, I discussed about elevating your business to beloved brand status. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about...
View Post about Are you a Lovemark? The Journey to Becoming a Beloved Brand (infographic)

Are you a Lovemark? The Journey to Becoming a Beloved Brand

So would you? Would you have your wedding at Starbucks? How about your reception? Let's switch venues: how about at Taco Bell or Subway? While I have never heard of a Taco Bell reception, I have been tracking the phenomenon of Starbucks weddings and receptions...
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Defying Expectations – The Power of Vision, Purpose, and Dedication (Infographic)

In this week’s blog, I discussed about inspiring your team through vision, purpose, and dedication. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me...
View Post about Defying Expectations – The Power of Vision, Purpose, and Dedication (Infographic)

Defying Expectations – The Power of Vision, Purpose, and Dedication

Ernie Andrus, a World War II Navy veteran, has accomplished age and convention-defying goals. At 90, Ernie set out to break the record for the oldest man to run across America, previously held by a 73-year-old. Ernie shattered that record and completed his coast-to-coast run...
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