How to Deliver Memorable Internal and External Customer Experiences in a Pandemic and Post-Pandemic World | Let Them Buy Online

Brian Solis observed, "Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it." Calling back to Brian Solis' quote, do you believe your business is experiencing digital Darwinism - reflecting...

How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed

Deepak Chopra once said that "All great changes are preceded by chaos." Many of my clients ask what they need to do to engage team members and customers well-past the pandemic. While I have my hunches, I prefer to look at data on what people...

The Gifts of the Pandemic | Stronger Through Customer Experience Elevation

"My humanity is bound up in yours, for we can only be human together." Those are the words of civil rights leader Desmond Tutu. This is the final post in a series titled The Gifts of the Pandemic. If you've followed this series, you know...

The Gifts of the Pandemic | Stronger Through Gratitude

You just went out of your way for someone, and they didn’t even say thank you! What gives? This is my next to the last post in my series titled The Gifts of the Pandemic. So far in this series, we’ve looked at pandemic gifts...

The Gifts of the Pandemic | Stronger Through Purpose

The indoor roller coaster ride, Space Mountain, at Disney World lasts 2 minutes and 30 seconds, plummeting riders into darkness and a heart-pounding adventure. Now imagine you strap into your Space Mountain ride, and it lasts more than two and 1/2 minutes. Imagine you're still...

The Gifts of the Pandemic | Stronger Through Adaptivity

This is the fourth post in my series titled The Gifts of the Pandemic. One day they were making hockey masks. The next day Bauer was producing face shields for healthcare workers. One day Sonny's BBQ served guests in-restaurant. The next day they were running...

The Gifts of the Pandemic | Stronger Through Empathy

This is the third post in my series titled, The Gifts of the Pandemic.  Smash your thumb with a hammer and those around you will feel your pain. COVID-19 was the hammer, and we all watched the pain it brought to those around us. For...

The Gifts of the Pandemic | Stronger Through Humility & Vulnerability

This is the second post in my new series The Gifts of the Pandemic. I am an imposter but so are you. Fortunately, thanks to COVID-19, I am less of an imposter than I was in 2019. I set-up this series by suggesting that it...

The Gifts of the Pandemic | Stronger Through Learning

This is the first in my new series, The Gifts of the Pandemic. I see it in the eyes of those who videoconference with me. I hear the pained tone in clients voices when they say words like "new normal." Here's a question for you,...

Three Ways to Lead with Light

Quite frankly these days I’m just trying to get through the darkness of our time.  In 1650, the English Theologian Thomas Fuller wrote that often-quoted line, “The darkest hour is just before the dawn.” For me, when it's darkest, when I am horrified by nightly...

Happy New Year

Whew 2020 is over! On behalf of our team, I wish you a safe and prosperous 2021. Next week I will resume our video series Stronger Through Adversity, based on the book I released last month, but for now I’ll simply share words of hope...

Stronger Through Adversity Spotlight on David Hudson

Thanks to all of you who purchased Stronger Through Adversity and for supporting its amazing launch last week! Nothing like marketing a book about the pandemic in the middle of Christmas week during this pandemic-altered holiday season. Throughout December, I’ve been sharing a few excerpts...

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