Turning Customer Disappointments into Delight: Tips for Business Leaders (Infographic)

In this week’s blog, I discussed about anticipatory service and service recovery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX...
View Post about Turning Customer Disappointments into Delight: Tips for Business Leaders (Infographic)

Turning Customer Disappointments into Delight: Tips for Business Leaders

Imagine arriving at a picturesque resort by a serene lake, eager to explore nature in a canoe. Unfortunately, the resort doesn't have enough life jackets, even though canoes are available. The difference between a disgruntled customer and a loyal advocate often boils down to how...
View Post about Turning Customer Disappointments into Delight: Tips for Business Leaders

Driving Customer Loyalty by Zigging When Others Zag (Infographic)

In this week’s blog, I discussed about zigging when other zag. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey,...
View Post about Driving Customer Loyalty by Zigging When Others Zag (Infographic)

Driving Customer Loyalty by Zigging When Others Zag

In any organization, large or small, success requires leaders to find a unique way to create value for people through people, process, and technology. Macquarie Technology Group, an Australian company that has done this masterfully, is the focus of my new book: Customer Magic is...
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Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer (Infographic)

In this week’s blog, I discussed about driving a customer-centric culture. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey,...
View Post about Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer (Infographic)

Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer

Company culture is an invisible but powerful force that either draws people in or drives them away. For entrepreneurs, business owners, and managers, understanding how to build and maintain a thriving company culture is fundamental to attracting and retaining top talent, as well as engaging...
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Scaling Your Business with Customer Magic – Part 2 (Infographic)

In this week’s blog, I discussed about sustaining growth through a focus on elevated customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to...
View Post about Scaling Your Business with Customer Magic – Part 2 (Infographic)

Scaling Your Business with Customer Magic – Part 2

Let's pick-up where we left off from last week's newsletter by diving back in to lessons on entrepreneurship and business success gleaned from: Customer Magic is available in ebook and audiobook format and can be pre-ordered NOWfor print release on May 28th. Here are a...
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Scaling Your Business with Customer Magic – Part 1 (Infographic)

In this week’s blog, I discussed about creating a differentiated customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX...
View Post about Scaling Your Business with Customer Magic – Part 1 (Infographic)

Scaling Your Business with Customer Magic – Part 1

Entrepreneurship is a journey filled with challenges, a relentless pursuit of goals, and the unwavering belief that the impossible can be achieved. Drawing inspiration from the tale of David and Goliath, let's delve into the real-world story of David and Aidan Tudehope, co-founders of Macquarie...
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The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog (Infographic)

In this week’s blog, I discussed about creating a magical customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX...
View Post about The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog (Infographic)

The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog

Let me introduce you to company that has and continues to provide customer magic - Macquarie Technology Group (or Macquarie for short.) I've worked with the CEO and the senior leadership team at Macquarie for years and watched this upstart telecommunication company fight off a...
View Post about The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog

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