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Make it Technology-Aided and Human-Powered: Map the Hybrid Journey

Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Map the Hybrid Journey." https://www.youtube.com/watch?v=UH-9NX8vTEw I now...

Make it Technology-Aided and Human-Powered: Compassion in Action

Thank you for joining me for the second installment in the series "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Compassion in Action." https://www.youtube.com/watch?v=OXoDjRoSZiw In...

Make it Technology-Aided and Human-Powered: Be Compassionate

Thank you for joining me for this new series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Be Compassionate." https://www.youtube.com/watch?v=F3ZtvEomalw People are in...

Better Than Normal | The Entrepreneurial New Days

This is the sixth and final installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/VNjSlmuavfo Have you ever wanted to have...

Better Than Normal | The Listening New Days

This is the fifth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/jYuAaBY-OlM For me, the "old normal" world of business...

Better Than Normal | The Empathic New Days

This is the fourth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/1MrhVUPdxVw Before I dive into this week's post, I’ll...

Better Than Normal | The Vulnerable New Days

This is the third installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/IQeC2oerXvM I love thinking I'm invincible - look at...

Better Than Normal | The Purposeful New Days

This is the second installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/mLqrWjIq_UY To be honest, I have been busier than...

Better Than Normal – The Good New Days

This is the first installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. https://youtu.be/bjcMt3xmfDI I don't know about you, but I am...

It’s Emotional – Finding Comfort in Uncertainty

This is the 6th and final installment in the series, "It's Emotional – Creating an Unprecedented Team and Customer Experience." This series of short presentations offer tools to help you manage your emotions and to support the emotional journey of your team, prospects, and customers. https://youtu.be/wKvS5SeKoQE...

It’s Emotional – Now is the Time to Design

https://youtu.be/a3SKFh4M0n8 Let's face it, COVID-19 forced most business leaders and entrepreneurs to alter their operations, service delivery, and customer experience overnight. If, before COVID -19, you sold flowers in a traditional retail store, suddenly; you had to find a way to take your entire business...

It’s Emotional – Flip the Feeling

https://youtu.be/hu92WRNsMS8 This is the fourth installment of the series “It’s Emotional – Creating an Unprecedented Team and Customer Experience.” I have an unusual perspective when it comes to the emotional impact of this pandemic. My view is shaped by working as a licensed clinical psychologist early...

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