Rooted in a simple truth: All Business Is Personal.
You're here to figure out if Joseph is the right fit as a speaker for your next event, a consultant for an engagement that needs high-touch guidance, or an advisor to help solve a persistent culture challenge. Here’s what you should know.
Joseph Michelli, Ph.D., is a best-selling leadership and customer experience author, psychologist, and organizational consultant. He’s best known for helping organizations turn human connection into a measurable competitive advantage. Over the last thirty years, he’s advised senior leaders at globally recognized brands, including Starbucks, The Ritz-Carlton, Mercedes-Benz, Zappos, Airbnb, UCLA Health, and One Medical. Leaders turn to him to design service cultures that drive loyalty, engagement, and true growth.
Every one of those engagements, every book, every framework has been built on the foundational belief that all business truly is personal.
Fit Small Business
A Human-Centered Approach to Leadership and Performance
Joseph brings something most customer experience consultants can't offer: the perspective of a Clinical and Systems Psychologist. He completed his Ph.D. at the University of Southern California and spent years studying how human behavior, emotional connection, and operational design shape the experiences organizations deliver.
Drawing on this background as a Clinical and Systems Psychologist, Joseph help your organization understand why service initiatives stall, why culture gaps persist despite training investments, and what it takes to build consistency across your team and customer journeys.
Joseph helps brands integrate high-tech efficiency with the high-touch human connections that drive long-term loyalty and referrals.
Author, Advisor, and Global Thought Leader
Joseph is a New York Times, Wall Street Journal, and BusinessWeek #1 bestselling author of thirteen books on leadership, customer experience, and service excellence. His insights have influenced leaders and organizations around the world and are frequently cited across business, healthcare, hospitality, and service-driven industries.
He holds the Certified Customer Experience Professional (CCXP) designation, is a Certified Speaking Professional (CSP) through the National Speakers Association, and has been recognized by Global Gurus as a Top Customer Experience Thought Leader. His work has been featured in Forbes, Customer Experience Update, and Fit Small Business. He delivered a TEDx talk in Sarasota and serves on the Forbes Coaches Council.
His consulting, speaking, and research continue to focus on helping leaders translate strategy into behavior,so culture shows up consistently where it matters most for your organization.
Ready to Start a Conversation?
When you start believing that All Business Is Personal, every interaction has the power to strengthen trust, loyalty, and performance. Whether you're exploring a keynote, a consulting engagement, or a long-term strategic partnership, the first step is a conversation about where your organization is and where you want it to go.
Schedule your free 15-minute consultation to start the conversation.