Raise your hand if you remember the radio or television police drama Dragnet. For the rest of you here’s a link from the History Channel. I reference Dragnet so that I can borrow one of the many signature lines from the show, “Only the names have been changed to protect the innocent.” This infographic will honor that name changing tradition as I will come up with a pseudonym for a technology provider who gave me a front-row seat into five lessons on things NOT TO DO in pursuit of customer experience excellence.
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
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