Lessons from a Young Leader

I’ve been a life-long student of leadership! Fortunately, I have worked with CEOs from some of the world’s most amazing companies – Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and Starbucks just to name a few.

One of the things I’ve learned about leaders is that they come in all shapes and sizes – which prompts me to introduce you to the blog journal of the daughter of a man with whom I’ve worked closely and for whom I have great respect – Harry Hynekamp, the General Manager of Customer Experience at Mercedes-Benz USA. But this isn’t about Harry (except for the influence that he and his wife, Flo, have had as parents); instead, it is about his daughter, Katie.

As you will see from her initial blog post below and the installments that follow, this amazing high school sophomore has a lot to teach us all about leading through challenges with authenticity, positivity, and grace. I am honored to introduce you to one of my newest leadership teachers – Katie Hynekamp…


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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

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