As we come to the end of yet another vicious campaign cycle, I couldn’t help thinking about how “would-be public servants” demonstrate the worst of servant leadership. Service should not be like politics, in that service is:
1) about people not power
2) emphasize those being served not the one serving
3) occurs without making a negative comparison of others
4) is authentic
5) is best when subtle and not shrill
On the eve of this election, it might be good to think about times we TRY to use LOOK AT ME service to “win” the vote of our customer instead of trust that UNDERSTATED service ALWAYS DOES!
Where can you soften your service rhetoric and increase your service authenticity?
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
I hope it will NEVER be like Politics; but unfortunately, I think that people who don’t complain when having bad customer service are slowly, but certainly helping bad companies to be more like “politics” than For “customers”.
Great post Joseph, it’s to good to remember those principals because once we start to forget them, it’s when we start to be on the wrong path.