Business

Why Amazon One Medical Shows Us That All Business Is Personal (Infographic)

In this week’s blog, I discussed about ensuring your business is PERSONAL. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about Why Amazon One Medical Shows Us That All Business Is Personal (Infographic)

Why Amazon One Medical Shows Us That All Business Is Personal

Amazon One Medical stands apart in a crowded healthcare industry known for inefficiency and impersonality by providing personalized, tech-enabled service. This approach produces outstanding clinical outcomes and offers a model for any leader or organization aiming to build loyalty and generate referrals. Because Amazon One Medical attracts exceptional clinical talent and supports them with purpose-built…

View Post about Why Amazon One Medical Shows Us That All Business Is Personal

Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers (Infographic)

In this week’s blog, I discussed about ensuring your business is PERSONAL. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers (Infographic)

Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers

Amazon One Medical proves that exceptional customer experience begins by empowering the people who deliver it. In many organizations, technology is implemented to monitor productivity or automate tasks. At Amazon One Medical, however, technology is purpose-built to enable clinical providers to deliver more human care. Team members are trusted to do what’s right and supported…

View Post about Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers

Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape (Infographic)

In this week’s blog, I discussed about your employee experience and how you can win the talent war. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape (Infographic)

Sustainable Growth: Balancing Expansion and Excellence (Infographic)

In this week’s blog, I discussed about the personal and business growth strategies needed to ensure your long-term success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go…

View Post about Sustainable Growth: Balancing Expansion and Excellence (Infographic)

Sustainable Growth: Balancing Expansion and Excellence

Growth is the heartbeat of any successful business, but sustainable growth—the kind that lasts—involves a delicate balance. Too often, companies chase rapid expansion at the expense of quality, customer satisfaction, or employee well-being. Sustainable growth means delivering value consistently while building a foundation that supports success. From my work with companies like The Ritz-Carlton Hotel…

View Post about Sustainable Growth: Balancing Expansion and Excellence

The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)

In this week’s blog, I discussed about how you can more systematically increase customer loyalty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)

Customer Experience Predictions for 2025: Insights from the Field (Infographic)

In this week’s blog, I discussed about my predictions for the trends that will dominate the CX landscape in 2025. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please…

View Post about Customer Experience Predictions for 2025: Insights from the Field (Infographic)

Customer Experience Predictions for 2025: Insights from the Field

As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Drawing on my work as a consultant, author, and professor of service excellence, I want to share my predictions for the trends that will dominate the CX landscape in 2025. 1.…

View Post about Customer Experience Predictions for 2025: Insights from the Field

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article