Client Experience Consulting

Unearthing Timeless Customer Experience Wisdom – Lessons from P.T. Barnum (Infographic)

In this week’s blog, I discussed about leveraging caring artistry. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Unearthing Timeless Customer Experience Wisdom – Lessons from P.T. Barnum (Infographic)

Cornerstones of Effective Customer Service: Emotional Intelligence and Conflict Management (Infographic)

In this week’s blog, I discussed about de-escalating conflict and driving emotional intelligence. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Cornerstones of Effective Customer Service: Emotional Intelligence and Conflict Management (Infographic)

Why All Business is Personal: Keys to Humanizing Business Success (Infographic)

In this week’s blog, I discussed about humanizing the experiences you deliver. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Why All Business is Personal: Keys to Humanizing Business Success (Infographic)

Why All Business is Personal: Keys to Humanizing Business Success

A recurring theme throughout my career as an author, public speaker, and business consultant has been, “All business is personal.” Amidst the rush for revenue generation and product development, companies sometimes overlook the importance of fostering deep personal relationships with their employees and clientele. Here are four tips to drive sustainable success by “keeping it…

View Post about Why All Business is Personal: Keys to Humanizing Business Success

Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer (Infographic)

In this week’s blog, I discussed about the What,” “How,” and “Why of Customer Engagement. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer (Infographic)

Unforgettable Experiences: Poignant Lessons on Authentic Care (Infographic)

In this week’s blog, I discussed about designing and delivery differentiated customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Unforgettable Experiences: Poignant Lessons on Authentic Care (Infographic)

Unforgettable Experiences: Poignant Lessons on Authentic Care

The Ritz-Carlton Hotel Company has long been synonymous with outstanding customer service and unforgettable experiences. Here’s a touching example of a memorable experience from my book. Laura Gutierrez, a Ritz-Carlton HR Director, learned about 13-year-old Natalie’s battle with cancer from Natalie’s eighth-grade teacher, Mrs. Lewis. In response, the Ritz-Carlton team sprang into action, arranging a…

View Post about Unforgettable Experiences: Poignant Lessons on Authentic Care

How to Gain Competitive Advantage through Brazen Customer Experience: 4 Tips from Starbucks (Infographic)

In this week’s blog, I discussed about designing and delivery differentiated customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.  

View Post about How to Gain Competitive Advantage through Brazen Customer Experience: 4 Tips from Starbucks (Infographic)

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista (infographic)

In this week’s blog, I discussed about the lessons from a Starbucks Barista. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista (infographic)

VUCA and YOU – How to Lead in Ambiguous Times

Final Installment in the Series This ends my four-part series on managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed any posts in this series, they begin here. This installment focuses on the A in VUCA – Ambiguity. The editorial team at Indeed describes business ambiguity…

View Post about VUCA and YOU – How to Lead in Ambiguous Times

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article