Client Experience Keynote

The Role of Emotional Intelligence in Leadership (Infographic)

In this week’s blog, I discussed about enhancing EQ/EI in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact  

View Post about The Role of Emotional Intelligence in Leadership (Infographic)

Sustainable Growth: Balancing Expansion and Excellence (Infographic)

In this week’s blog, I discussed about the personal and business growth strategies needed to ensure your long-term success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go…

View Post about Sustainable Growth: Balancing Expansion and Excellence (Infographic)

Sustainable Growth: Balancing Expansion and Excellence

Growth is the heartbeat of any successful business, but sustainable growth—the kind that lasts—involves a delicate balance. Too often, companies chase rapid expansion at the expense of quality, customer satisfaction, or employee well-being. Sustainable growth means delivering value consistently while building a foundation that supports success. From my work with companies like The Ritz-Carlton Hotel…

View Post about Sustainable Growth: Balancing Expansion and Excellence

The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)

In this week’s blog, I discussed about how you can more systematically increase customer loyalty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)

Customer Experience Predictions for 2025: Insights from the Field (Infographic)

In this week’s blog, I discussed about my predictions for the trends that will dominate the CX landscape in 2025. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please…

View Post about Customer Experience Predictions for 2025: Insights from the Field (Infographic)

Customer Experience Predictions for 2025: Insights from the Field

As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Drawing on my work as a consultant, author, and professor of service excellence, I want to share my predictions for the trends that will dominate the CX landscape in 2025. 1.…

View Post about Customer Experience Predictions for 2025: Insights from the Field

Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season

I’ve always liked this quote from Mathematician and Naturalist Georges-Louis Leclerc. Hold on; hold fast; hold out. Patience is genius. Leclerc’s wisdom is beneficial as we travel through the peak holiday season (roughly from Thanksgiving to Christmas). As we countdown to Christmas, here are ten tips I’ve compiled from my experiences working with companies like…

View Post about Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season

Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences (Infographic)

In this week’s blog, I discussed about delivering exceptional experiences in high-volume times. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact  

View Post about Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences (Infographic)

Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences

The holiday season is upon us, and it’s a time when business leaders face some of their most significant opportunities and challenges. Accordingly, it’s become a tradition for me to share strategies for handling the heightened stress and demands of the holiday rush. This time of year brings out the best of humanity, but we…

View Post about Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences

Transforming Service into Experience: The Power of Personal Connection (Infographic)

In this week’s blog, I discussed about excelling at service and experience delivery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact

View Post about Transforming Service into Experience: The Power of Personal Connection (Infographic)

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article