VUCA and YOU – How to Lead in Ambiguous Times
Final Installment in the Series This ends my four-part series on managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed any posts in this series, they begin here. This installment focuses on the A in VUCA – Ambiguity. The editorial team at Indeed describes business ambiguity…
VUCA and YOU – How to Thrive in Complex Times
Third in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical context and offers strategies for managing the V in VUCA – Volatility), you can find it here. The…
VUCA and YOU – How to Lead in Uncertain Times
Second in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical context and offers strategies for managing the V in VUCA – Volatility), you can find it here. This…
What is VUCA & How do YOU Thrive in Volatile Times? (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Volatilty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
The “Art” of pARTnership – How to Amplify Your Success (Infographic)
In this week’s blog, I discussed about forging beneficial strategic partnerships. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Be an Iconic Service Brand – Four Things You Must Master (Infographic)
In this week’s blog, I discussed about ways to elevate service excellence. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Profit from Employee and Customer Love – Staying on the Path Less Traveled (Infographic)
In this week’s blog, I discussed about how to increase team member and customer love in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Craft a Legacy – Taking Your Impact to the Next Level (Infographic)
In this week’s blog, I discussed about realizing legacy. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Create WOW – Five Ingredients for Customer Delight (Infographic)
In this week’s blog, I discussed about ways to drive delight in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Create WOW – Five Ingredients for Customer Delight
Do you satisfy your customers? Let’s hope so because, if you don’t, your customers will soon deem you incompetent and seek greener pastures. Now to the more challenging question, do you “wow” or delight your customers? Let’s assume that answer is either “I’m not sure” or “Yes, but only some of the time.” If so,…
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