How to Deliver Customer Experience Excellence in 2023 – Invest in Artificial Intelligence
I predict that artificial intelligence (AI) will play an increasingly important role in customer experience (CX) success for 2023. In support of this prediction, I typed the following into a popular AI tool: “CX predictions for 2023.” Here are the unedited results generated by the algorithm: 1. Automated Chatbot Interactions: As AI becomes more advanced…
Being Present Means More than Presents – How to Absolutely Delight in Holiday Moments (Infographic)
In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Being Present Means More than Presents – How to Absolutely Delight in Holiday Moments
Every year around this time, I re-read Unplug the Christmas Machine: A Complete Guide to Putting Love and Joy Back into the Season. I first came across the book 30 years ago when I gave speeches on how to manage holiday stress. In the book, Jo Robinson and Jean Staeheli focused on four main themes:…
Bitter to Loyal: How to Move Customers from Detractors Into Advocates
Let’s imagine an irate customer calls your business and is being transferred to you. Now, fast-forward to the end of your call and imagine that this once disgruntled customer says, “Thank you, I am a customer-for-life and will tell all my friends.” OK, I’ll admit service recovery is seldom that extreme, but when you manage…
You Need to Deliver Extraordinary Customer Experiences – Now More Than Ever (Infographic)
In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.…
Appreciating Customers Every Day – The Importance of Authentic Thanks (Infographic)
In this week’s blog, I discussed about ways to drive a culture of team member and customer appreciation. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Have You Emerged Stronger Through Adversity? Four Evidence-based Lessons For Growth
Author Karen Salmansohn suggests: The most challenging times bring us the most empowering lessons. If Karen is correct, most of us have collected a lot of “empowering lessons” since 2020. Lest we forget, in the US alone, we’ve recently faced: COVID-19 Lockdowns Toilet Paper Shortages Civil Unrest Contentious Elections Supply-Chain Disruptions Staffing Challenges The Great…
Don’t Just Solve Problems! How to Actually Reconcile Relationships With Compassion (Infographic)
In this week’s blog, I discussed the ways to enhance customer relationships. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Don’t Just Solve Problems! How to Actually Reconcile Relationships With Compassion
Here’s a question for you, one that I hope you’ll consider thoughtfully and answer honestly. Does your business complete transactions or create relationships? I suspect you will want to answer the question with “we create relationships,” since relational companies foster trust, enhance customer engagement, drive loyalty, and secure referrals. But do your behaviors really align…
Are You Winning Tomorrow? How to Really Create Lasting Customer Success (Infographic)
In this week’s blog, I discussed about ways to ensure customer success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
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