Why Amazon One Medical Shows Us That All Business Is Personal (Infographic)
In this week’s blog, I discussed about ensuring your business is PERSONAL. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Why Amazon One Medical Shows Us That All Business Is Personal
Amazon One Medical stands apart in a crowded healthcare industry known for inefficiency and impersonality by providing personalized, tech-enabled service. This approach produces outstanding clinical outcomes and offers a model for any leader or organization aiming to build loyalty and generate referrals. Because Amazon One Medical attracts exceptional clinical talent and supports them with purpose-built…
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers (Infographic)
In this week’s blog, I discussed about ensuring your business is PERSONAL. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
Amazon One Medical proves that exceptional customer experience begins by empowering the people who deliver it. In many organizations, technology is implemented to monitor productivity or automate tasks. At Amazon One Medical, however, technology is purpose-built to enable clinical providers to deliver more human care. Team members are trusted to do what’s right and supported…
Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape (Infographic)
In this week’s blog, I discussed about your employee experience and how you can win the talent war. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The Role of Emotional Intelligence in Leadership
In the modern workplace, connecting with people on an emotional level is a necessity. Emotional intelligence, often called EI or EQ, is vital in shaping influential leaders. Unlike technical skills or raw intellect, EI focuses on understanding and managing emotions—yours and others’—to foster a collaborative and productive environment. From my experience consulting with companies like…
Sustainable Growth: Balancing Expansion and Excellence (Infographic)
In this week’s blog, I discussed about the personal and business growth strategies needed to ensure your long-term success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go…
The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)
In this week’s blog, I discussed about how you can more systematically increase customer loyalty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Customer Experience Predictions for 2025: Insights from the Field
As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Drawing on my work as a consultant, author, and professor of service excellence, I want to share my predictions for the trends that will dominate the CX landscape in 2025. 1.…
Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season
I’ve always liked this quote from Mathematician and Naturalist Georges-Louis Leclerc. Hold on; hold fast; hold out. Patience is genius. Leclerc’s wisdom is beneficial as we travel through the peak holiday season (roughly from Thanksgiving to Christmas). As we countdown to Christmas, here are ten tips I’ve compiled from my experiences working with companies like…
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