The Art of pARTnership: Maximizing Win/Wins
I ran across this quote while researching a book that will be released in 2025 (more on that soon). The quote credited to Mother Teresa is: “I can do things you cannot; you can do things I cannot, and together, we can do great things.” Since the leaders I am writing about are exceptionally skilled…
It’s Not a Sprint – It’s a Marathon: Balancing/Strengthening/Resting for Peak Performance (Infographic)
In this week’s blog, I discussed about maximizing purposeful rest to drive sustained high performance. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
It Isn’t “Small” Talk: How to Build Rapport with Customers and Team Members
In business and life, “small talk” is an essential skill that produces “big results.” Mastering small talk is crucial for turning everyday interactions into deeper engagement and relationship-building opportunities. As a socially awkward teenager (quite frankly, who wasn’t), mentors taught me that small talk is less about “talking” and more about demonstrating “a genuine interest…
Turning Customer Disappointments into Delight: Tips for Business Leaders (Infographic)
In this week’s blog, I discussed about anticipatory service and service recovery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Driving Customer Loyalty by Zigging When Others Zag
In any organization, large or small, success requires leaders to find a unique way to create value for people through people, process, and technology. Macquarie Technology Group, an Australian company that has done this masterfully, is the focus of my new book: Customer Magic is available in ebook and audiobook format and can be pre-ordered…
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer
Company culture is an invisible but powerful force that either draws people in or drives them away. For entrepreneurs, business owners, and managers, understanding how to build and maintain a thriving company culture is fundamental to attracting and retaining top talent, as well as engaging customers. Lets explore insights from Macquarie Technology Group, a company…
Scaling Your Business with Customer Magic – Part 2
Let’s pick-up where we left off from last week’s newsletter by diving back in to lessons on entrepreneurship and business success gleaned from: Customer Magic is available in ebook and audiobook format and can be pre-ordered NOWfor print release on May 28th. Here are a few additional priorities to consider along your journey to business…
The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog (Infographic)
In this week’s blog, I discussed about creating a magical customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Navigating Growth and Innovation: Insights for Your Business
In the quest for business growth and expansion, obstacles range from ensuring cultural consistency to maintaining excellence in new ventures. Here are a few actionable insights on overcoming growth challenges – at scale. They are gleaned from my work with Starbucks and excerpted from the two books I’ve written about them: Maximize image Edit image…
Injecting Fun into Your Business Culture: A Lesson from Zappos
Online retailer and Amazon subsidiary Zappos practices random acts of fun and weirdness, demonstrating that workplace play can significantly boost creativity, productivity, and employee morale. In the spirit of that fun, and based on my book about them (The Zappos Experience), I created a short animated clip on “work made fun – gets done.“ For…
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