Customer Experience Excellence – How to Leverage Human Intelligence to Enhance AI
At least for now, Artificial Intelligence (AI) cannot replace Human Intelligence – when it comes to compassion, empathy, authenticity, or genuine concern. I asked the AI engine Bing to “demonstrate empathy.” Bing’s response was a rudimentary definition of empathy and vague references to “stepping into someone else’s shoes.” In short, AI failed to demonstrate empathy.…
VUCA and YOU – How to Lead in Ambiguous Times (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Ambiguity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
VUCA and YOU – How to Lead in Ambiguous Times
Final Installment in the Series This ends my four-part series on managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed any posts in this series, they begin here. This installment focuses on the A in VUCA – Ambiguity. The editorial team at Indeed describes business ambiguity…
VUCA and YOU – How to Thrive in Complex Times (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Complexity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
VUCA and YOU – How to Thrive in Complex Times
Third in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical context and offers strategies for managing the V in VUCA – Volatility), you can find it here. The…
VUCA and YOU – How to Lead in Uncertain Times
Second in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical context and offers strategies for managing the V in VUCA – Volatility), you can find it here. This…
What is VUCA & How do YOU Thrive in Volatile Times? (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Volatilty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
What is VUCA & How do YOU Thrive in Volatile Times?
VUCA Defined In their 1985 book “Leaders -The Strategies for Taking Charge,” economists Warren Bennis and Burt Nanus coined the term VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). In the 1990s, VUCA was used as a US War College framework to guide scenario planning related to post-Cold War military tactics. VUCA – a Model for 21st-Century…
Employees Aren’t Happy – Here are 5 Ways to Reverse the Trend
Gallup recently released its 2023 US Employee Engagement results. How do I say this delicately? They aren’t good. After a decade of rising employee satisfaction and emotional engagement, the last two years have shown marked declines. I think of employee engagement this way: Highly engaged team members are like owners. They demonstrate extra discretionary effort…
The “Art” of pARTnership – How to Amplify Your Success
How do you choose strategic partnerships? Put differently, How do you decide with whom to work – so you can create wins for your customers, your partners, and your business? Since partnerships can make the difference between a business’s success or failure, here are a few guideposts for sharing brand equity with a prospective “strategic…
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