Do You Want People to Repurchase? Become a Confidence Building Business (Infographic)
In this week’s blog, I discussed the ten ways to keep employees. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Attract and Keep Employees – 10 Absolute Must-Haves (Infographic)
In this week’s blog, I discussed about how to attract and keep employees. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Attract and Keep Employees – 10 Absolute Must-Haves
Last week, I offered ten evidence-based practices for driving employee engagement and retention. Given the current challenges of attracting and retaining employees and the impact of those challenges on customer experience delivery, let’s dive right into ten more scientifically proven ways to increase your organization’s engagement levels. Acknowledge and promote leaders who demonstrate the ability…
Ten Ways to Keep Employees – Fundamentals for Robust Engagement
If I had my way, everyone would stop referencing Customer Experiences and Employee Experiences and instead would talk about Human Experiences. The rationale for my renaming preference is twofold: You can’t create excellent customer experiences if you don’t provide outstanding employee experiences. (If it doesn’t live inside your brand, it won’t live outside.) Our goal…
Moments of Truth – How to Master What Actually Matters to Customers (Infographic)
In this week’s blog, I discussed about four tips for owning arrival moments and customer perceptions of belonging. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go…
How to DRIVE employee engagement (part 2) | Customer Experience IS Team Member Experience
This is the final post in a series titled “Customer Experience IS Team Member Experience.” Given the current challenges of attracting and retaining employees and the resulting impact of those challenges on customer experience delivery, this series has focused on engaging your employee base. Last week, I offered 10 evidence-based practices for driving employee engagement and retention. This week,…
How to DRIVE employee engagement (part 1) | Customer Experience IS Team Member Experience
This is the fifth post in a series titled “Customer Experience IS Team Member Experience.” As this post’s name implies, there are many best practices when it comes to increasing employee engagement (EE). For our purposes, I’ll stick with evidence-based approaches (those that show reliable and replicable results) featuring 10 employee engaging activities this week and 10 more to close out the series next week. Provide regular, constructive, and…
What are the REAL benefits of employee engagement? | Customer Experience IS Team Member Experience
This is the fourth post in a series titled “Customer Experience IS Team Member Experience.” Earlier posts in this series looked at employee engagement’s research history, defined it in behavioral and attitudinal terms, and reviewed commercial and non-commercial tools to measure the construct. Now we’ll look at the proven benefits of driving employee engagement (EE) and begin a discussion…
How do you know if they are engaged? | Customer Experience IS Team Member Experience
This is the third post in a series titled “Customer Experience IS Team Member Experience.” As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE. In his research summary on EE, Professor Robert Frank addresses measurement by noting: “The most popular and most widely researched EE assessment is…
Vigor, Dedication, and Absorption | Customer Experience is the Result of Team Member Experience
This is the second post in a series titled “Customer Experience is the Result of Team Member Experience.” Before I launch into an expansion of employee engagement research, I thought I’d share the real-world impact of employee disengagement and staff shortages. I recently spoke for a large convention where events were split between a major convention center…
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