Heidi Hanna

The Robots are Here and There is Fear

I thought I would conjure up the spirit of the US patriot Paul Revere who (during my school years) was credited as shouting, “The British are coming! The British are coming!” With solid scholarship, it appears Paul Revere likely never shouted those words at all. In fact, the words he did say  –  apparently something more…

View Post

Guest Blog – “What You Think Versus What You Know”

In addition to my regular blog post later in the week, here is a bonus guest blog from Heidi Hanna.  Heidi and I have worked together for a shared client and I trust her expertise in human performance will offer a refreshing spark: particularly, as you strive for creative customer experience solutions?  Enough of me…

View Post


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article