The Gifts of the Pandemic | Stronger Through Learning
This is the first in my new series, The Gifts of the Pandemic. I see it in the eyes of those who videoconference with me. I hear the pained tone in clients voices when they say words like “new normal.” Here’s a question for you, if you could, would you go back to the way…
Stronger Through Adversity Spotlight on Chris Recinos
As I mentioned in last week’s post, my book Stronger Through Adversity will launch next week – on December 22nd. It will be my Christmas gift to myself, and hopefully, it will create value for others as well. Throughout December, I’m sharing a few excerpts from the book to offer stories and lessons on resilience…
Stronger Through Adversity | Speak Truthfully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I suggest that “Before the pandemic, it was not unusual for leaders to emphasize the positives and downplay…
Stronger Through Adversity | Seek Carefully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. John Gerzema, the CEO of Harris Insights and Analytics, once observed, “Transparency, honesty, kindness, good stewardship, even humor, work in businesses…
Stronger Through Adversity | Formally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In my last post, I outlined how leaders who participated in the book reported enhanced formal and informal listening for all…
Stronger Through Adversity | Set Safety Supreme
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I wrote, “The more things change, the more they stay the same or so it would seem from…
Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity
Thank you for joining me for this series titled “Make it Technology-Aided and Human-Powered.” This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This is the final installment in this series. In my last post, I focused on creating, at minimum, two customer journeys –…
Make it Technology-Aided and Human-Powered: Map the Hybrid Journey
Thank you for joining me for this series titled “Make it Technology-Aided and Human-Powered.” This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled “Map the Hybrid Journey.” I now know how my mom felt when I lost my driver’s license…
Make it Technology-Aided and Human-Powered: Compassion in Action
Thank you for joining me for the second installment in the series “Make it Technology-Aided and Human-Powered.” This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled “Compassion in Action.” In my last post, I distinguished between compassion, empathy, and sympathy. I…
Make it Technology-Aided and Human-Powered: Be Compassionate
Thank you for joining me for this new series titled “Make it Technology-Aided and Human-Powered.” This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled “Be Compassionate.” People are in love with technology these days, and well, they should be. It’s…
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