Human Performance

Finding your Customer Experience Core!

Age actually can be a good thing! In my youth, I wanted to be “all things to all people” or at least “most things to most people.” Slowly and sometimes painfully through my customer experience consulting career, I have aged (or as I like to call it – gained wisdom). Particularly, as it relates…

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The Human Experience – Lessons from the ICU bedside

My vantage point on customer service and customer experience have certainly grown in the past 5 years. Much of that growth comes in the form of empathy gained from encountering complex healthcare delivery. In the past series of days, for example, I have run the all too familiar gauntlet of being with a close family…

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Guest Blog – “What You Think Versus What You Know”

In addition to my regular blog post later in the week, here is a bonus guest blog from Heidi Hanna. Heidi and I have worked together for a shared client and I trust her expertise in human performance will offer a refreshing spark: particularly, as you strive for creative customer experience solutions? Enough of me…

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