Happy Thanksgiving
I wanted to interrupt my series Stronger through Adversity to simply say Happy Thanksgiving. For those of you across the US, I suspect, if you are like me, the Thanksgiving table will be quite different this year. While I wish I could be with my children and grandchildren, I am still filled with gratitude. If…
Stronger Through Adversity | Choose Words Wisely
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. If you’ve been following this series, you know the last three posts have been about communication (they were titled “Listen Beyond…
Stronger Through Adversity | Speak Truthfully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I suggest that “Before the pandemic, it was not unusual for leaders to emphasize the positives and downplay…
Stronger Through Adversity | Seek Carefully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. John Gerzema, the CEO of Harris Insights and Analytics, once observed, “Transparency, honesty, kindness, good stewardship, even humor, work in businesses…
Stronger Through Adversity | Formally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In my last post, I outlined how leaders who participated in the book reported enhanced formal and informal listening for all…
Stronger Through Adversity | Informally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I borrow wisdom from Greek philosopher Epictetus who said, “We have two ears and one mouth so that…
Stronger Through Adversity | Set Safety Supreme
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I wrote, “The more things change, the more they stay the same or so it would seem from…
Stronger Through Adversity | Practice Employee Obsession
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I suggest that practicing employee obsession is an ominous concept since, in its most negative connotation, obsession means…
Stronger Through Adversity | Leave the Island
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. I wrote the following in Stronger Through Adversity, “Unfortunately, many leaders lose perspective on their limitations and carry an inordinate responsibility…
Make it Technology-Aided and Human-Powered: Map the Hybrid Journey
Thank you for joining me for this series titled “Make it Technology-Aided and Human-Powered.” This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled “Map the Hybrid Journey.” I now know how my mom felt when I lost my driver’s license…
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