Strengthening Teams Through Recognition
For customers to consistently feel understood and appreciated, staff must consistently feel understood and appreciated. While leaders and managers usually intend to listen to and recognize team members, those intentions often get lost amid daily challenges and demands. In the classic book, “The Carrot Principle: How the Best Managers Use Recognition to Engage Their Employees,…
It’s Not a Sprint – It’s a Marathon: Balancing/Strengthening/Resting for Peak Performance
I am currently under a deadline for a book about a major healthcare client (more on that soon). During my research, I ran across data showing a trend toward higher burnout rates across various fields, including a staggering 90% burnout rate for primary care providers. Given rising burnout and the adverse impact of burnout on…
It Isn’t “Small” Talk: How to Build Rapport with Customers and Team Members (Infographic)
In this week’s blog, I discussed about building rapport with your customers and team. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Turning Customer Disappointments into Delight: Tips for Business Leaders (Infographic)
In this week’s blog, I discussed about anticipatory service and service recovery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Driving Customer Loyalty by Zigging When Others Zag (Infographic)
In this week’s blog, I discussed about zigging when other zag. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer (Infographic)
In this week’s blog, I discussed about driving a customer-centric culture. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer
Company culture is an invisible but powerful force that either draws people in or drives them away. For entrepreneurs, business owners, and managers, understanding how to build and maintain a thriving company culture is fundamental to attracting and retaining top talent, as well as engaging customers. Lets explore insights from Macquarie Technology Group, a company…
Scaling Your Business with Customer Magic – Part 1 (Infographic)
In this week’s blog, I discussed about creating a differentiated customer experience. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Scaling Your Business with Customer Magic – Part 1
Entrepreneurship is a journey filled with challenges, a relentless pursuit of goals, and the unwavering belief that the impossible can be achieved. Drawing inspiration from the tale of David and Goliath, let’s delve into the real-world story of David and Aidan Tudehope, co-founders of Macquarie Technology Group, captured in: Customer Magic is available in ebook…
Navigating Growth and Innovation: Insights for Your Business (Infographic)
In this week’s blog, I discussed about navigating growth challenges for your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
FREE RESOURCES
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
