Silos Do More than Hold Grain – They Hold Back Customer Experience Growth [Infographic]

I’m on the road this week working with clients in the Pacific Northwest and Canada on the cusp of the launch of my new book The Airbnb Way.

(By the way, time is running out to receive a special pre-order offer on The Airbnb Way. You’ll need to order by October 6th to receive the purchase discount, autographed copy, free U.S. shipping, and invitation to an exclusive webinar designed to help you apply principles that fueled Airbnb’s growth from three air mattresses to a $38 billion valuation in just over a decade. Click here to order and use the code THANKS.)

On this trip, I am working with a solution provider named Smartsheet.

I recently wrote an article for Forbes, which outlines key factors that collaborative teams should consider when they seek to innovate and drive customer value. Leveraging Airbnb as an example, I highlight convenience, personalization, and personal care as prime targets.

I would love to hear your efforts to breakdown silos in your organization, as well as your approach to creating collaborative innovation directed toward customer convenience, personalization, and personal care. Simply reach out to me here.

Also, don’t forget to pre-order The Airbnb Way and use the code THANKS by October 6th!

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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

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