Artificial intelligence that enables tailored messaging and product offerings will play big this holiday season, but so too will human intelligence that guides truly personal interactions.
I would love to hear how you are blending the best of technologies like artificial intelligence (as it relates to service speed, ease of use, reliability, and personalization) along with the personal care delivered by your team members (human intelligence). Simply reach out to me through our technology here and I will speak with YOU personally. Here’s to technology-aided, human-powered holiday success!
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
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