The Art and Heart of Successful Human Experience Training [Infographic]

If you are one of those amazing people who read last week’s post and reached out in support of our Surprisingly Kind movement – Thank You! If you missed that post, you’ll get the gist soon – as I build on the surprisingly kind theme.

The “Surprisingly Kind” movement is an effort to increase service storytelling by creating a community of kindness spotters.

For more detailed information on the movement, check out my recent post here or visit In a nutshell, I’m hoping you’ll submit service excellence stories so that we can avail them to a wider audience. More importantly, I hope you will access a powerful training resource often hidden in plain sight – transferrable lessons that emerge from the actions of you and your colleagues.

If you have any questions about the surprisingly kind movement, please don’t hesitate to reach out to me and we can schedule a time to talk. Otherwise, you can also reach out to talk about your experience training needs or driving a service storytelling culture.

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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

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