During my many visits to Singapore, I have been impressed with the cutting-edge technologies being developed and used to make routine service tasks more automated or to garner customer feedback. I have also been impressed by the general service mindset of the country’s people.
For me, the Singapore experience is inspiring and encourages me to push the limits on what is possible when we continually think of ways to add value by improving service relationships via a blend of people and technology. How well are you positioning your people and your technology to create memorable and valuable service which inspires those you serve?
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
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