{Infographic} A Contrarian View on the United Airlines Customer Nightmare

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Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli


  1. Paul Libor on April 24, 2017 at 8:57 am

    Is there a way to sign up for The Michelli Exp Blog posted articles via email, or only via RSS ???


    Paul L

  2. Joseph Michelli on April 24, 2017 at 10:02 am

    Hi Paul,

    While we do not have an email option to receive the weekly blog posts to your inbox we do a monthly newsletter which always links to the blog posts. Subscribe here for monthly subscriber-only content: https://www.josephmichelli.com/newsletter

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