In last week’s post, I shared my appreciation for global customer experience research conducted by PwC. That post prompted me to think about all the organizations that invest time, money, and energy to capture insights that help us deliver improved customer experiences.
I see my job as curating much of that research and sharing it with you in this context and also helping my clients leverage that knowledge through tools and technologies.
In keeping with that objective, let’s look at some data reported by Adobe and Econsultancy in a report titled Experience Index 2020 Digital Trends.
I’d love to create a personalized plan for how you can use these insights to exceed your 2020 business goals! Simply reach out to me here and we will schedule a complimentary call.
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
Leave a Comment