Skip to content

When Customers Aren’t Jolly: 7 Tips for Managing Customer Complaints During the Holiday Season {Infographic}

The holiday season may bring out the best in humanity but holiday shopping can also bring out the worst. We’ve all seen the “Black Friday Brawls” as shoppers play tug-of-war with the last doorbuster sales item.

No matter your business, people can become – let’s call it – frayed this time of year. So here are a few tips I’ve shared with sales/customer experience professionals for a number of multinational retail brands to help their people work through a service challenge or customer complaint. I hope you find value in these tips as you seek to make this a peaceful and profitable holiday season.

Smoke over black background

Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

Leave a Comment





FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article