The holiday season may bring out the best in humanity but holiday shopping can also bring out the worst. We’ve all seen the “Black Friday Brawls” as shoppers play tug-of-war with the last doorbuster sales item.
No matter your business, people can become – let’s call it – frayed this time of year. So here are a few tips I’ve shared with sales/customer experience professionals for a number of multinational retail brands to help their people work through a service challenge or customer complaint. I hope you find value in these tips as you seek to make this a peaceful and profitable holiday season.
Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Follow on Twitter: @josephmichelli
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