Return on Experience – The Pot of Gold at the End of the CX Rainbow (Infographic)

In this week’s blog, I discussed a concept I refer to as ROE. Please refer back to the blog for more detail.  Otherwise, this infographic captures Return On Experience (ROE) and research that demonstrates it.

Smoke over black background

Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Follow on Twitter: @josephmichelli

Leave a Comment


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article