2020 predications

A Blast from the Past! {Infographic}

Back in 2013 I read a report by customer experience research and consulting group Walker, titled Customer 2020. I remember thinking that 2020 sounded like a year ominously far away and that the study’s conclusions were futuristic and almost otherworldly. Now that we have entered 2019, I’d give Walker an A for prediction accuracy. They…

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