Not All Customers are Jolly but Service Professionals SHOULD BE
The holiday season may bring out the best in humanity, but holiday shopping can also bring out the worst. We’ve all seen the “Black Friday Brawls” as shoppers play tug-of-war with the last doorbuster sale item and we’ve heard of “Cyber Grinches” who gobble up online deals for high-demand items only to resell them when…
FREE RESOURCES
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
