african bush

Customer Experience Lessons from the African Bush [Infographic]

I recently spent time on a photo safari in the African bush hosted by a private big game reserve. I hope you will indulge me as I take this moment to share insights gained from my animal ranger and guide Silas. For over 23 years Silas has worked on the reserve I was lucky enough…

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Customer Experience Lessons from the African Bush

Every morning I wake up with deep gratitude for the blessings in my life. In the past ten days, for example, I had the extreme honor of working with entrepreneurs in South Africa who are seeking to deliver branded customer experiences that will give their businesses a competitive advantage. Across three days of presentations, I…

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