Taking Flight with Big Data | Part 2 of 3 {Infographic}

As you will recall, we are in the 2nd of a 3-part series highlighting, of all things, an airport. (If you missed last week’s post, you can find it here). That airport is CVG (Cincinnati/Northern Kentucky International Airport), a place where leaders have partnered in innovative ways to use technology to collect passenger data for…

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Transforming Customer Experience with Partners: The Art of Not Going It Alone

My hunch is you are one of the more than 4 billion people who flew out of an airport last year. Generally maligned as a “necessary evil,” the media has been awash with traveler nightmare stories highlighted by the bloody images of Dr. David Dao as he was forcibly escorted off a United Flight to Louisville.…

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