Proactive Customer Service Strategies (Infographic)
In this week’s blog, I discussed about ways to increase your organization’s proactivity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Engaging Customers Through Personalization (Infographic)
In this week’s blog, I discussed about ways to personalize employee and customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The Power of Storytelling in Customer Engagement (Infographic)
In this week’s blog, I discussed about ways to enhance storytelling in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Consistency Across Multi-Location Customer Service (Infographic)
In this week’s blog, I discussed about increasing customer experience consistency across your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Designing “Wow” Moments in Customer Interactions (Infographic)
In this week’s blog, I discussed about exploring ways to systematically increase “wow moments” and customer loyalty in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please…
Put Simply – Authentic Gratitude Matters!
Each year, during Thanksgiving week in the United States, I pause and reflect on the things for which I am most grateful. This tradition helps me center my thoughts about the power of appreciation in life and business. This year is no exception, and I’d like to share some reflections on the transformative benefits of…
Transforming Service into Experience: The Power of Personal Connection (Infographic)
In this week’s blog, I discussed about excelling at service and experience delivery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping
Sometimes, we are too close to something – a process, an idea, a product, or a service – to see it with accurate, objective clarity and perspective. This can be especially (and paradoxically) true when a notion leaps from our brains. We think we know what it looks, smells, and feels like as a customer…
Owning Peace of Mind – Everyone is Responsible for Customer Calm (Part 1 of 2)
Leadership guru Brian Tracy has been kind enough to endorse several of my books, and I have looked to him for wisdom throughout the years. One of my favorite quotes of Brian’s is, “Set peace of mind as your highest goal, and organize your life around it.” The older I get, the more I value…
The Art of pARTnership: Maximizing Win/Wins
I ran across this quote while researching a book that will be released in 2025 (more on that soon). The quote credited to Mother Teresa is: “I can do things you cannot; you can do things I cannot, and together, we can do great things.” Since the leaders I am writing about are exceptionally skilled…
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The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
