bathroom blogfest

You’ve been Faced at the Bathroom Blogfest 2011

How fun is this?  Another year participating in the Bathroom Blogfest! For more on this week of blogging on bathroom and customer experience related themes check out https://www.bathroomblogfest.com/ Now, faster than you can hit the “flush lever” let me “plunge” into my content… I was standing at a urinal in Zappos Headquarters (probably more information than you needed) reading a…

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Quality Toilet Paper

I am interrupting my usual blog to playfully participate in Bathroom Blog Fest 2010.  To keep with the theme of blogging about “bathrooms” and given my customer experience focus, here is an archived blog…. Quality Toilet Paper They could save a small fortune if only they would buy single ply toilet paper …. But single…

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The Starbucks Experience: Leadership Tips eBook
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How to Win Every Customer, Every Time, No Excuses! Article