The Loyalty Equation: How to Turn Transactions Into Advocacy (infographic)
In this week’s blog, I discussed about how you can more systematically increase customer loyalty. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The Loyalty Equation: How to Turn Transactions Into Advocacy
Customer loyalty is the ultimate differentiator in a competitive marketplace saturated with choices. Loyalty isn’t just about getting customers to return—it’s about turning them into advocates who willingly promote your brand. But how can businesses foster this deep, emotional connection with their customers? My experiences working with brands like Starbucks and Airbnb taught me that…
The AI Advantage in Customer Experience: Balancing Automation and Empathy (Infographic)
In this week’s blog, I discussed about how you can win by equipping your people with technology. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The AI Advantage in Customer Experience: Balancing Automation and Empathy
In the evolving world of customer experience, artificial intelligence (AI) is a game changer. AI offers businesses unparalleled efficiency and scalability, from personalized recommendations to real-time chatbots. But here’s the catch: as automation grows, so does the risk of losing the human connection that fosters loyalty and emotional bonds with customers. As I’ve shared in…
Customer Experience Predictions for 2025: Insights from the Field (Infographic)
In this week’s blog, I discussed about my predictions for the trends that will dominate the CX landscape in 2025. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please…
Customer Experience Predictions for 2025: Insights from the Field
As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Drawing on my work as a consultant, author, and professor of service excellence, I want to share my predictions for the trends that will dominate the CX landscape in 2025. 1.…
Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season (Infographic)
In this week’s blog, I discussed about service excellence during high stress. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season
I’ve always liked this quote from Mathematician and Naturalist Georges-Louis Leclerc. Hold on; hold fast; hold out. Patience is genius. Leclerc’s wisdom is beneficial as we travel through the peak holiday season (roughly from Thanksgiving to Christmas). As we countdown to Christmas, here are ten tips I’ve compiled from my experiences working with companies like…
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences (Infographic)
In this week’s blog, I discussed about delivering exceptional experiences in high-volume times. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences
The holiday season is upon us, and it’s a time when business leaders face some of their most significant opportunities and challenges. Accordingly, it’s become a tradition for me to share strategies for handling the heightened stress and demands of the holiday rush. This time of year brings out the best of humanity, but we…
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