customer experience delivery

Customer Experience Wisdom from a 96-year-old Business Legend [Update]

Due to the recent passing of great customer experience hero Leah Chase, I would like to honor her by reposting this blog which originally published on February 19, 2019.  Few people have actively stewarded a restaurant’s success for over 70 years. So, when such a person speaks about customer experience, I take notice and listen. I…

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The Future of Customer Experience Delivery

My crystal ball says winning experiences will deliver. I lay no claim to my prognostic ability, but when it comes to the future of customer experience delivery, I’m willing to venture an educated guess. I predict future retail wars will involve online brands (whose value proposition will be an expansive choice, “best pricing” and quick delivery)…

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