How to Be an Iconic Service Brand – Four Things You Must Master
Are you an iconic service brand? To help you answer that question, here are four essential elements to consider: 1) Relevance: To what degree do you give customers what they say they want? 2) Ease and Consistency: How well do you provide reliable products and frictionless service the first time, every time, and across all channels? 3) Speed:…
How to Profit from Employee and Customer Love – Staying on the Path Less Traveled (Infographic)
In this week’s blog, I discussed about how to increase team member and customer love in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Profit from Employee and Customer Love – Staying on the Path Less Traveled
If you are reading this week’s post in the US, Canada, Mexico, the United Kingdom, France, or Australia, you are likely celebrating Valentine’s day (for those in other parts of the world, Valentine’s Day is a celebration of love). Thus, I’m providing a post about loving your team members and customers. I’ve always believed: Business,…
Six Essentials to Actually Achieve Lasting Success (Infographic)
In this week’s blog, I discussed about ways to enhance customer experience leadership. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Craft a Legacy – Taking Your Impact to the Next Level
As we move into February, most of us have set personal and professional growth goals for the remainder of the year. However, I’d like to challenge you to think about goals that transcend 2023. More specifically, I recommend you: 1) Look to the horizon line of your career and think about the lasting influence you…
How to Create WOW – Five Ingredients for Customer Delight
Do you satisfy your customers? Let’s hope so because, if you don’t, your customers will soon deem you incompetent and seek greener pastures. Now to the more challenging question, do you “wow” or delight your customers? Let’s assume that answer is either “I’m not sure” or “Yes, but only some of the time.” If so,…
How to Actually Shock Customers – Give Them Authentic Attention (Infographic)
In this week’s blog, I discussed ways to ensure attentive care of those you serve. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward (Infographic)
In this week’s blog, I discussed how to drive learning agility in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Deliver Customer Experience Excellence in 2023 – Invest in Artificial Intelligence (Infographic)
In this week’s blog, I discussed about how you can get ahead of 2023 trends. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Being Present Means More than Presents – How to Absolutely Delight in Holiday Moments (Infographic)
In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
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